Frequently Asked Questions

Our relationships matter! 

At Sallie's Hand of Hope, we understand the impact of warmth, dignity, and dedication when seeking a home care provider.  Our team consists of highly trained and experienced professionals who are passionate about providing personalized care to each of our patients. As with other home care agencies, it is the policy of Sallie's Hand of Hope to provide Companion Sitter, Respite, and In-Home Aide services in accordance with the client’s plan of care, the North Carolina Regulation and Rules governing Home Care agencies, and within the licensed scope of services. However, we provide this while embracing each day with hope, love, and a commitment to enriching lives, one home at a time. 

The frequency of visits will depend on your individual needs and the care plan developed by our team. We offer flexible scheduling options to ensure that you receive the care you need, when you need it.

The cost of our services will vary depending on the level of care required and the length of service. We work with most insurance providers to help cover the cost of care, and our team can also help you explore other options.

We accept the following Payer Sources/Insurances:

• Medicaid Direct
• Private Pay

• If you or a loved one need services, please feel free to give us a call at (252) 676-8281. 
• To initiate services with Sallie's Hands of Hope, you will need to first be seen by your doctor or practitioner to determine what Personal Care Services (PCS) should be provided. Please have them to complete this form. Upon completion, the form should be submitted to NC LIFTSS- via fax at 1-833-521-2626 (toll free).  Questions: Call or Email NC LIFTSS at 1-833-522-5429 or, NCLIFTSS@Kepro.com 
• When this is completed, Kepro will contact you to schedule an assessment and determine the number of hours you will receive per month. 
• At this time, you will let them know you would like services from Sallie's Hands of Hope in Roanoke Rapids, NC and we will connect with you to complete the next steps.

•  If you already receive home care services, please contact Liberty Healthcare Corporation at 1-855-740-1400, 919-322-5944, or nc-iasupport@libertyhealth.com. Tell them you want services from Sallie's Hands of Hope in Roanoke Rapids, NC